If you plan to work as an IT professional, part of the job will always be debugging and troubleshooting systems. You'll learn to recognize the difference between something simple like updating a driver and something much more complicated that you should get tech support involved with. If you work in a non-technical capacity - any non-technical capacity - but you find yourself often going to tech support for what turns out to be simple fixes to common problems, this training can speed up everything about your job. This Desktop Support course is valuable for new or aspiring IT professionals, experienced IT professionals looking to validate foundational skills, and non-technical professionals.ĭesktop support user training. This Desktop Support training is considered foundational-level training, which means it was designed for new IT professionals with six months of experience - or no experience at all. Who Should Take Desktop Support Training? Recognizing more complicated approaches to support.Planning for what jobs interest you in desktop support.Learning what certifications exist for a career in desktop support.Intro to Desktop Support: What You Need to Knowįor any new IT professional looking to improve their proficiency with desktop support, this CBT Nuggets course covers topics such as: Once you're done with this Intro to Desktop Support training, you'll know how to solve commonplace desktop problems, from physical interactions with cabling and hardware to software like drivers and updates.įor anyone who leads an IT team, this CBT Nuggets training can be used to onboard new IT professionals, curated into individual or team training plans, or as a IT support reference resource. You won't be fixing databases and servers on your own after taking it, but you'll be more productive and fix almost every basic problem you'll ever run into. This primer in desktop support gets you a baseline familiarity with everything that goes into providing basic desktop support. Without understanding how a tool is supposed to work, or how a piece of software gets a result, or what a graphic interface should normally look like, it's impossible to even ask the right question. But writing a good request for support draws on a lot of knowledge and skills. "Did you Google it?" is one of the most common responses to a request for support that it's literally some company's first step in tech support. It's a fact so well-established in the IT world that it's almost a joke, but nearly any technological problem you'll ever encounter has been fixed by someone else and written about. This foundational CBT Nuggets Desktop Support training prepares learners to solve commonplace desktop problems, from physical interactions with cabling and hardware to software like drivers and updates.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |